Outbound Phone Configuration

Phone Calls Outbound:

Logic Tree:

Campaign Ivinex

               Skill IVN PRESET outbound ph > Disposition (add on Post Contact tab of Skill, create from ACD menu)

               Skill > Users (add on Users tab of Skill, create from Admin menu)
               
               Script Schedules > Scripts (assign script, schedule and recurrence)

               Hours of Operation > Skill (Each Skill can only exist in one operating hours object at a time)

Skill Settings: Media_Type->Phone Call, Skill_Name IVN PRESET outbound ph, Status->Active, Inbound/Outbound->Outbound, Campaign->Ivinex, Workforce_Intelligence_Minimum_Agents->Not set, Workforce_Intelligence_Minimum_Available_Agents->Not set, Use_Screen_Pops->No, Promise_Priority->[blank], Initial_Priority->0, Acceleration->1, Maximum_Priority->1000, Priority_Initial_Priority->[blank],  Reschedule_Priority->[blank]

Post Contact Settings: Post_Contact_Setup->None

*Assign dispositions according to the client’s needs. See the BRD.

Disposition Settings: Disposition_Name->[Friendly_Status_Name], Classification->None, *All boxes unchecked.

*Use common sense on the name; it has to be the status of the call: Cancelled, Interested, No Answer.

Users: Add users to the object as appropriate. For straight API integrations, you may only need to add an Ivinex API user. Consult with an engineer.

Point of Contact Settings: Does not apply

Do Not Call: Use_Business_Unit_Setting->Selected

Call Suppression: Script->None

*Outbound call recording or music on hold can be turned on using a Custom Script.

**This object doesn’t use any routing scripts.

***We can override the Caller ID on a per skill (Ivinex Campaign) basis so that the client can represent branded interests or make better use of inbound call numbers.

Link to XML Scripts: Click Here

Test your implementation to be certain that it works!!