Voice Mail Configuration

Logic Tree:

Campaign Ivinex

               Skill IVN PRESET VM> Disposition (add on Post Contact tab of Skill, create from ACD menu)

               Skill > Users (add on Users tab of Skill, create from Admin menu)

               Hours of Operation > Skill (Each Skill can only exist in one operating hours object at a time)

Skill Settings: Media_Type->Voice Mail, Skill_Name->IVN PRESET VM, Status->Active, Inbound/Outbound->Inbound, Campaign->Ivinex, Workforce_Intelligence_Minimum_Agents->Not set, Workforce_Intelligence_Minimum_Available_Agents->Not set, Use_Screen_Pops->No, Initial_Priority->5, Acceleration->1, Maximum_Priority->1000, Service_Level_Threshold->7200 Seconds, Service_Level_Goal->90%, Enable_Short_Abandon_Threshold->No

Post Contact Settings: Post_Contact_Setup->Disposition, Required->checked, State->After_Call_Work, Allow_Additional_Dispositions->checked

*Assign dispositions according to the client’s needs. See the BRD.

Disposition Settings: Disposition_Name->[Friendly_Status_Name], Classification->None, *All boxes unchecked.

*Use common sense on the name; it has to be the status of the call: Cancelled, Interested, No Answer.

Users: Add users to the object as appropriate. For straight API integrations, you may only need to add an Ivinex API user. Consult with an engineer.

Point of Contact Settings: Not required |

Link to XML Scripts: Click Here

Test your implementation to be certain that it works!!

**Always Assign the appropriate Skill variable to your ReqAgent Objects as displayed below in Studio Editor.

*Scripts are created / managed in the inContact Studio software (instructions above).
Voice Mail