Introduction
General User
System Admin User
- Administrator Options - API Documentation - Call Center
- Ivinex - inContact Integration Demo Site Preview Video - Ivinex Implementation Process Guide - inContact - NICE InContact Demo Training and Certification - Administration (Front-end)
- Call Center Views - Call Center Modules
- CC - Agent Actions - CC - Agent Data - CC - Agent History - CC - Agent Status - CC - Area Codes - CC - Call Data - CC - Campaigns - CC - Dialers - CC - Directory - CC - Dispositions - CC - DTMF - CC - Events - CC - Master Call List - CC - Queues - CC - Recordings - CC - Schedules - CC - SubDispositions - CC - Time Zone - CC - Time Zone Data - CC - Upload List - CC - Work Item
- Call Center Configurations
- Administration (Back-end) - NICE InContact - Twilio
- Display & Themes - Features - State Machines - Views
Implementation & Process
Training Materials

 

CC - Master Call List (MCL)

The Master Call List (MCL) is used by Call Center as a master list of leads.  All the records to be dialed.  The only required fields in the MCL would be First Name, Last Name, and Phone Number.  All other fields can be added and customized as required by the client.