Introduction
General User
System Admin User
- Administrator Options - API Documentation - Call Center
- Ivinex - inContact Integration Demo Site Preview Video - Ivinex Implementation Process Guide - inContact - NICE InContact Demo Training and Certification - Administration (Front-end)
- Call Center Views - Call Center Modules
- CC - Agent Actions - CC - Agent Data - CC - Agent History - CC - Agent Status - CC - Area Codes - CC - Call Data - CC - Campaigns - CC - Dialers - CC - Directory - CC - Dispositions - CC - DTMF - CC - Events - CC - Master Call List - CC - Queues - CC - Recordings - CC - Schedules - CC - SubDispositions - CC - Time Zone - CC - Time Zone Data - CC - Upload List - CC - Work Item
- Call Center Configurations
- Administration (Back-end) - NICE InContact - Twilio
- Display & Themes - Features - State Machines - Views
Implementation & Process
Training Materials

 

CC - Agent Actions

The Call Center Agent Actions module is for...

On all CC Modules you will see the CC-"Module Name" window as well as a Detail View window. The CC-"Module Name" window Detail view of the CC - Agent Actions Module with description of the fields below:


Fields:

User:  Agent User Name.

Action:  

Connection ID:  

Details:  

Call Data Record: