Introduction
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- Administrator Options - API Documentation - Call Center
- Ivinex - inContact Integration Demo Site Preview Video - Ivinex Implementation Process Guide - inContact - NICE InContact Demo Training and Certification - Administration (Front-end)
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- CC - Agent Actions - CC - Agent Data - CC - Agent History - CC - Agent Status - CC - Area Codes - CC - Call Data - CC - Campaigns - CC - Dialers - CC - Directory - CC - Dispositions - CC - DTMF - CC - Events - CC - Master Call List - CC - Queues - CC - Recordings - CC - Schedules - CC - SubDispositions - CC - Time Zone - CC - Time Zone Data - CC - Upload List - CC - Work Item
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Implementation & Process
Training Materials

 

CC - Agent History

The Call Center Agent History module is for specific data about the Agents history during a previous call.

Detail view of the CC - Agent History Module with description of the fields below:


Fields:

User:  Agent User Name.

Agent Status:  The status of the agent selected.

Duration:  The duration of the selected call.

 

Dialer:  The type of dialer that was used during the call.

Start Time:  The time the call started.

End Time:  The time the call ended.