Introduction
General User
System Admin User
- Administrator Options - API Documentation - Call Center
- Ivinex - inContact Integration Demo Site Preview Video - Ivinex Implementation Process Guide - inContact - NICE InContact Demo Training and Certification - Administration (Front-end)
- Call Center Views - Call Center Modules
- CC - Agent Actions - CC - Agent Data - CC - Agent History - CC - Agent Status - CC - Area Codes - CC - Call Data - CC - Campaigns - CC - Dialers - CC - Directory - CC - Dispositions - CC - DTMF - CC - Events - CC - Master Call List - CC - Queues - CC - Recordings - CC - Schedules - CC - SubDispositions - CC - Time Zone - CC - Time Zone Data - CC - Upload List - CC - Work Item
- Call Center Configurations
- Administration (Back-end) - NICE InContact - Twilio
- Display & Themes - Features - State Machines - Views
Implementation & Process
Training Materials

 

CC - Area Codes

The Area Codes in the system will be listed in the record list, which you can then view the details of in the Detail View below it.


Fields:

Area Code:  The phone number area code associated with that location.

Location:  The city of the location selected.

Overlay:  If possible, area codes that overlay with this selected location and other locations.

Time Zone:  The time zone that this area code is located in.

 

Campaign:  Can lookup and link a campaign to this area code if wanted.

Caller ID:  If there is one, the caller ID will show here.