Introduction
General User
System Admin User
- Administrator Options - API Documentation - Call Center
- Ivinex - inContact Integration Demo Site Preview Video - Ivinex Implementation Process Guide - inContact - NICE InContact Demo Training and Certification - Administration (Front-end) - Administration (Back-end)
- Audio - General - Dialers
- Dialer Settings
- 1. General - 2. Server Information - 3. Dialer Results - 4. Syncronize
- NICE InContact - Twilio
- Display & Themes - Features - State Machines - Views
Implementation & Process
Training Materials

 

2. Server Information

The Server Information will vary depending on the selected Dialer.  The fields are given based on the particular Dialer requirements.  

The Server Information requires credentials from the Dialer for setup.  The fields shown are required by Ivinex.  These fields will be completed by Ivinex.

Fields:

Account SID:  Account SID as a username of the Dialer.

Auth Token:  Auth Token used as the password of the Dialer.

App SID:  App SID is the way that an application is identified.

Default Caller ID:  The Default Caller Number ID.