- Administrator Options - API Documentation - Call Center

- Ivinex - inContact Integration Demo Site Preview Video - Ivinex Implementation Process Guide - inContact - NICE InContact Demo Training and Certification - Administration (Front-end) - Administration (Back-end)

- Audio - General - Dialers

- NICE InContact - Twilio

- Display & Themes - Features - State Machines - Views

Administration (Back-end)

Similar to what you saw in the Administration (Front-end) course, we will now focus on what are in the other sections of the Settings window for the Call Center Feature. We will go through the following:

Dialers
General
Audio