System Admin User
- Administrator Options - API Documentation - Call Center
- Ivinex - inContact Integration Demo Site Preview Video - Ivinex Implementation Process Guide - inContact - NICE InContact Demo Training and Certification - Administration (Front-end) - Administration (Back-end) - NICE InContact - Twilio
- Display & Themes - Features - State Machines - Views

 

Call Center Modules

Call Center Modules contain the data and information that is presented on the Call Center Views. We will go into more detail about each of these modules in the following courses. Remember in order to create these modules, you will do this in the Settings of the Call Center Feature in the Feature Manager on the System Admin side.