CC - Campaigns

The Call Center Campaigns module is information detailing campaign settings, queue, setting pop-up scripts, dialers, etc.  They represent individual records of the campaign or skills of the Dialer.  

Most of these configurations will be on the Dialer side.  However, others are done in Ivinex.

Fields:

Description:  

Caller ID:  

Related Campaign:  

Inbound:  Check for Inbound Calls.

Outbound:  Check for Outbound Calls.

Call Queue:  

Inbound Call Delivery:  

Record Calls:  

Disposition Allowed:  

Disposition Required:  

Disposition Time:  

Script Module:

Script Options:  New Script, Copy Most Recent Script, or Reuse Most Recent Script.

Auto Create MCL:    

Active:

Max Call Attempts:

Dialer:

Manual Dial Allowed:  This is checked if you want to allow an Agent the ability to dial manually.

External ID:  

Campaign Group: