Scripts 1/1
Script 1: Live Chat V2
IF name = "" { name = "Unknown" }
IF email = "" { email = "Unknown" }
SWITCH reason {
CASE "Reservations" { q_skill = 4134552 }
DEFAULT { q_skill = 4134553 }
}
name.savetodb(1)
email.savetodb(1)
reason.savetodb(1)
There are no agents logged into the {skill_name} queue to handle a call.
Please have someone log in immediately.
Date: {now}
Skill Name: {skill_name}
Skill ID: {q_skill}
Contact ID: {ContactId}
Client Name: {name}
Client Email: {email}
IF skill_name = "" { skill_name = "{q_skill}" }