System Admin User
- Administrator Options - API Documentation - Call Center
- Ivinex - inContact Integration Demo Site Preview Video - Ivinex Implementation Process Guide - inContact - NICE InContact Demo Training and Certification - Administration (Front-end) - Administration (Back-end) - NICE InContact - Twilio
- Display & Themes - Features - State Machines - Views

This guide will help you to configure Ivinex Call Center to Work with inContact

  1. Create a Clients Module
  2. Create Scripts
  3. Enable Call Center
  4. Add a Dialer
  5. Configure CXone
  6. Synchronize Users, Campaigns, Dispositions, and AgentStatuses
  7. IF the client needs to use Work Items
  8. IF the client needs to use Ticketing
  9. IF the client needs to use Answering Service
  10. IF the client needs to use Email
  11. IF the client needs to use SMS
  12. IF the client needs to use Live Chat
  13. Appendix A. Definitions of Ivinex Terms