Scripts 1/1
Script 1: Inbound Phone
25
HOURS
83 - Ivinex Hours
83
23
0
Open
16
0
304
112
23
0
d639cf70-9de8-47fe-aa7e-6b39e4556d9d
23
0
16
24
RUNSCRIPT
Voicemail
Ivinex/Voicemail
304
304
22
0
93232e99-d607-4e7d-9300-17986d70da3c
-1
23
PLAY
Closed
"%Thank you for calling I V N Airlines. Our office is currently closed. Please leave a message and one of our representatives will return your call as soon as possible. Thank you."
Thank you for calling I V N Airlines. Our office is currently closed. Please leave a message and one of our representatives will return your call as soon as possible. Thank you.
True
True
24
0
304
208
21
0
b1b9a2dd-65b6-4626-9cf5-9cfa69cf59e2
24
22
RUNSUB
Callback
Callback
phone_number
{ANI}
8
0
880
208
20
0
f8b958d0-8cd3-40df-97d3-5862930b0807
8
21
RUNSCRIPT
Voicemail
Ivinex/Voicemail
784
208
19
0
93232e99-d607-4e7d-9300-17986d70da3c
-1
20
MENU
Offer Callback & Voicemail
"%Our technology is designed to hold your place in line so you don't have to stay on the phone." "%If you would like the next available representative to call you back, press 1 at any time. If you would like to leave a voicemail, please press 2." "%Otherwise, please stay on the line and someone will be with you as soon as possible."
Our technology is designed to hold your place in line so you don't have to stay on the phone.
If you would like the next available representative to call you back, press 1 at any time. If you would like to leave a voicemail, please press 2. Otherwise, please stay on the line and someone will be with you as soon as possible.
True
1
#-
5
5
MRES
2
0
1
22
0
2
21
0
784
112
1
0
daee9c00-12ce-4222-a42e-307c37d53b7f
2
1
22
2
21
19
REQAGENT
Queue Call
{q_skill}
DefaultfromSkill
0
1
1000
AfterSequence
DefaultFromSkill
10
0
592
112
18
0
689a4a1b-fa0d-47b3-9a02-cbeb4735f08f
10
18
SNIPPET
Assign Skill
SWITCH MRES {
CASE 1 { q_skill = 4022707 } // Reservations
DEFAULT { q_skill = 4022708 } // Customer Service
}
Limit2K
19
0
496
112
2
0
b333da63-33c8-4297-a58a-e9546cf7f0f2
19
17
VOICEPARAMS
Voiceparams
70
0
4: Heather, Female (US)
NoChange
NoChange
PhraseList
_ASRUniversal
NoChange
25
0
208
112
17
0
7d5d3b99-df55-4ccc-a78a-981b3f99f5be
25
16
MENU
Main Menu
"%Thank you for calling I V N Airlines. Your call may be monitored or recorded for quality and training purposes." "%If you are calling to make or change a reservation, please press 1. Otherwise, press 2, or stay on the line."
Thank you for calling I V N Airlines. Your call may be monitored or recorded for quality and training purposes.
If you are calling to make or change a reservation, please press 1. Otherwise, press 2, or stay on the line.
True
1
#-
5
5
MRES
18
0
400
112
0
0
daee9c00-12ce-4222-a42e-307c37d53b7f
18
15
MESSAGES
Callback Notice
Agent
{AgentId}
Outbound Call To:
{phone_number}
0
False
304
416
16
0
4266fb7b-7c7a-4b23-9ee8-02c2fa2a2341
-1
14
CASE
Option
B1
20
0
752
224
1
22
0
2
21
0
784
320
15
0
22050500-6dc0-4949-af9c-1e52975f141d
20
752
224
1
22
2
21
13
CAPTURE
Capture
B1
1
#
60
5
14
0
688
208
14
0
8399bf70-928e-45d9-bf3e-a35c56cc3e25
14
12
IF
Callback
phone_number != ""
True
15
0
208
416
13
0
6695ba9c-e1d6-4f3c-a15a-94f1400e3169
-1
0
15
10
MUSIC
9 sec
Simple Pleasures.wav
0
9
True
True
20
0
Digit
13
2
688
112
12
0
dbcc742b-28d8-42d1-9d95-0d9abf20b04b
20
2
13
9
CALLBACK
Callback
{phone_number}
{DNIS}
0
1072
112
11
0
75589a46-6d3c-4865-9ba4-48d05ec3a2f3
-1
8
IF
Callback Confirmed
phone_number != ""
True
9
0
False
2
1
976
112
10
0
6695ba9c-e1d6-4f3c-a15a-94f1400e3169
-1
0
9
1
2
7
ONANSWER
Onanswer
SKLNAME
FIRST
LAST
AGENTID
12
0
112
416
9
0
4b611ba4-8e81-45a6-9fcc-97c24f43ccbc
12
6
WAIT
1 sec
1
5
0
272
528
304
528
8
0
5bf67b1c-9736-434d-9b6f-0d856aea8f16
5
272
528
5
MUSIC
Music
Simple Pleasures.wav
0
0
False
True
6
0
208
528
7
0
dbcc742b-28d8-42d1-9d95-0d9abf20b04b
6
4
ONHOLD
Onhold
5
0
112
528
6
0
7e72a49c-e65e-4912-8055-4391e2e635cd
5
3
WAIT
1 sec
1
10
0
784
32
5
0
5bf67b1c-9736-434d-9b6f-0d856aea8f16
10
2
MUSIC
Music
Simple Pleasures.wav
10
0
True
True
3
0
Digit
13
2
880
112
4
0
dbcc742b-28d8-42d1-9d95-0d9abf20b04b
3
2
13
1
BEGIN
IVN Inbound
17
0
112
112
3
0
b2f794c5-0232-40e7-9830-76d573bf57d7
17
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
Ivinex\Inbound Phone
2018-07-11T20:58:38.903
2018-07-12T19:31:16.937
6964972
Ivinex User
/custom/4596619/IVN Phone
Mountain Standard Time
4
0001-01-01T00:00:00
