Scripts 2/2
Script 1: Work Item Create
4
SNIPPET
Payload
IF payload_json.left(1) != "{char(123)}" {
from_spawn = true
IF wi_id = "" { wi_id = "1234" }
IF wi_module_id = "" { wi_module_id = "5678" }
IF wi_from = "" { wi_from = "A Customer" }
IF wi_type = "" { wi_from = "wi_type (p4) parameter shows here" }
IF wi_agent = "" { wi_agent = "" }
DYNAMIC payload
payload.ivinexRecordId = "{wi_id}"
payload.ivinexModuleId = "{wi_module_id}"
payload.from = "{wi_from}"
payload.type = "{wi_type}"
payload.inContactAgentId = "{wi_agent}"
payload_json = "{payload.asjson()}"
} ELSE {
DYNAMIC payload FROM payload_json
wi_id = "{payload.ivinexRecordId}"
wi_module_id = "{payload.ivinexModuleId}"
wi_from = "{payload.from}"
wi_type = "{payload.type}"
wi_agent = "{payload.inContactAgentId}"
}
Limit32K
2
0
224
112
1
0
b333da63-33c8-4297-a58a-e9546cf7f0f2
2
3
END
End
416
112
3
0
93fb8888-30cf-4df3-8ed9-1f2986819080
-1
2
QUEUEWI
Queue Work Item
{payload_json}
This message shows to agent in preview window and can be customized.
Ivinex Module ID: {wi_module_id}
Ivinex Record ID: {wi_id}
{wi_type}
{wi_from}
WI
18650667
3
0
320
112
2
0
0b175902-c85a-47e3-b956-3bdabce15776
3
1
BEGIN
Work Item Create
payload_json
wi_id
wi_from
wi_module_id
wi_type
wi_agent
4
0
128
112
0
0
b2f794c5-0232-40e7-9830-76d573bf57d7
4
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
Ivinex\Work Item Create
2018-07-12T18:37:30.37
2018-07-19T22:07:11.703
6964972
Ivinex User
/custom/4596619/Work Item Create
Mountain Standard Time
payload_json
wi_id
wi_from
wi_module_id
wi_type
wi_agent
0
0001-01-01T00:00:00
Script 2: Work Item Route
3
SNIPPET
Parse Work Item Payload
// Just for example
// Use as needed for custom scripting logic
DYNAMIC payload FROM workitemid // system variable
q_skill = "{payload.campaignId}"
IF q_skill = "" { q_skill = __skill }
q_agent = "{payload.inContactAgentId}"
Limit2K
2
0
224
112
0
0
b333da63-33c8-4297-a58a-e9546cf7f0f2
2
2
REQAGENT
Queue Work Item
{q_skill}
{q_agent}
DefaultfromSkill
0
1
1000
AfterSequence
DefaultFromSkill
320
112
2
0
689a4a1b-fa0d-47b3-9a02-cbeb4735f08f
-1
1
BEGIN
Work Item Route
3
0
128
112
1
0
b2f794c5-0232-40e7-9830-76d573bf57d7
3
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
Ivinex\Work Item Route
2018-07-12T18:38:08.37
2018-07-19T22:07:21.14
6964972
Ivinex User
/custom/4596619/Work Item Route
Mountain Standard Time
6
0001-01-01T00:00:00
