System Admin User
- Administrator Options - API Documentation - Call Center
- Ivinex - inContact Integration Demo Site Preview Video - Ivinex Implementation Process Guide - inContact
- Call Center Integration
- 1. Create a Clients Module - 10. IF the client needs to use Email - 11. IF the client needs to use SMS - 12. IF the client needs to use Live Chat - 2. Create Scripts - 3. Enable Call Center - 4. Add a Dialer - 5. Configure CXone - 6. Synchronize Users, Campaigns, Dispositions, and Agent Statuses - 7. IF the client needs to use Work Items - 8. IF the client needs to use Ticketing - 9. IF the client needs to use Answering Service - Appendix A. Definitions of Ivinex Terms
- Get Started CXone - Implementation Process Methodology
- NICE InContact Demo Training and Certification - Administration (Front-end) - Administration (Back-end) - NICE InContact - Twilio
- Display & Themes - Features - State Machines - Views

 

12. If the client needs to use Live Chat.  Go to your Ivinex Admin view, click System Preferences > Feature Manager.  Click “Activate” next to the Live Chat Feature. Hit F5 to refresh the changes. Click System Preferences > Feature Manager and “Settings” to the right of the now activated Live Chat Feature.  On the Live Chat Feature Settings screen, click “Create Modules” to establish the modules that the client will need to use for their email configuration. Click “Save” and you are done with this step. *Please check the current client support package before proceeding to configure the Live Chat settings. For instructions on further configuration of the client’s Live Chat settings, please consult an Ivinex engineer.