8. If the client needs to use Ticketing.  Go to the Admin section of Ivinex and click the “New Module” button the left side of the page.  Add fields as appropriate in conjunction with the business model of the client. 
 

Finally, you’ll want to navigate to your Admin view in Ivinex to launch System Preferences > Feature Manager and click on “Settings” to the right of the Call Center Feature. 

On the left side of the screen under the heading General, click on the link that reads “Call Event Actions” and expand the window that pops open.  For incoming call actions, you’ll need to set Event Type to Call Started, Match Type to External Number, Match Field to <>, Action to Select View and subitem to Call Center – Agent View.  Click “Save” to preserve your settings.